Sales conditions for professionals
Article 1: Order
Orders are made directly on our site or via a commercial present subject to the availability of our various products. A first so-called implantation order is set at 24 pairs of glasses or an amount of one thousand Euros. If we are unable to supply some of our products, you will be informed as soon as possible in order to remedy this lack. You can be contacted by e-mail or directly by telephone. Our team is committed to doing what is necessary to ensure the best delivery times announced for your order. In order to validate your order, it is imperative to have read and agree with the following general conditions of sale. Nevertheless, your order will be final only after acceptance of it, the sending of a confirmation e-mail from us as well as the full collection of the price of the order (except for special conditions defined within the framework of a collaboration with a purchasing group, a partner network or any other distributor). Once the order is received, it will be ready in 5 to 7 working days. Make sure that all the information you communicate to us is correct. An invoice with all the details will be sent to you. In the event of non-payment, lack of information or any other problem on the customer's account, we reserve the right to block the order until the problem is resolved. Our team undertakes to do what is necessary at all times, in order to ensure the best deadlines announced for your order..
Article 2: Price and payment
The prices of our products are expressed in euros (€) excluding taxes (HT), excluding participation in shipping costs. Delivery costs are applied in the basket before validation of the order. All prices charged are those in effect at the time of the order. After validation and/or payment of the order, a detailed invoice will be sent to you. The current VAT rate is 20%.
Invoices will be issued by the company :
Sasu MOD (Marques Optique Diffusion)
128 rue de la Boétie
75008 Paris
Siret : 80180468300010
The customer is required to pay at the time of order confirmation, otherwise no delivery will be made until full payment has been received by our company.
Our orders can be paid for by the following means of payment:
-Credit card (Visa, MasterCard, American Express)
-Wire bank transfer
A summary during your order will be present on our site in order to present the details of your order with the price of the latter as well as the delivery costs..
As stated above, any order subject to a payment default will be blocked until regularization.
Article 3: Delivery
Deliveries are made in France via DHL or Colissimo. They are free of carriage from an order of an amount of 500€ Excluding taxes. The delivery dates indicated are indicative, and include the preparation of the order and the shipping time. Any delay in delivery caused by an event beyond our control, caused by the delivery services is outside the responsibility of our company. Orders are delivered to the address indicated by you when ordering. The delivery is considered complete when the order has arrived at the delivery address indicated. The customer agrees, upon receipt of the package, to check that it is not damaged and, if necessary, to inform the sender.
Article 4: Right to retract
In the event of a desire to return products, withdrawal can be made within 8 days after receipt of the order. In order to access your request, you must contact us by email at the following address: b2b@iron.paris, 8 days from receipt of the order. After this time, no return will be possible. After validation by our team, the steps to follow will be communicated. In the event that the order is canceled by you, the return costs are your responsibility.
If the order is the subject of one or more defective products, we must be informed as soon as possible, that is to say, within 8 days after receipt of the order. After validation by our team, we will send you a return label in order to return the defective product(s) to us. Do not return any product without first informing us.
Please note that all returned products must be returned complete, new with their original packaging.
Article 5: Guarantee of IRON Paris products
Our Warranty only covers the following manufacturing defects (related to material or workmanship) for a period of two years from the date of purchase.
• Welding breaks
• Faulty hinges
• Missing elements
• Change pads and bolts
The following cases are expressly excluded from the coverage of this warranty: • Lens scratches
• Accident, abuse, negligence, impact, improper storage or use
• Perte, endommagement
• Unauthorized modification or repairs
• Normal use
Problems related to deliveries must be notified to our customer service by email within 14 days from the date of receipt of your order. A customer service representative will be happy to help you identify your product and determine the best way to process your warranty repair claim.
Article 6: After sales service
From the date of purchase, the professional customer has a period of 24 months to address his complaint to the company MOD. Any request for after-sales service must present:
• Date and original invoice number of the defective part
• Complete description: nature of the problem, number of parts concerned
• Proof of the quality defect, in particular photos of the product.
Any request for incomplete support may lead to a refusal of support.
Requests for after-sales service should be sent to the email address: b2b@iron.paris. Upon receipt of the support request email, the professional customer will be contacted by the Commercial Department of the IRON Paris brand, which will authorize or not the return of the goods to the supplier.
Please note: no package can be received without the prior agreement of the IRON Paris brand.
The return of goods: Once the product has been returned, the MOD company will examine the product in order to confirm, if necessary, that it is a manufacturing defect covered by the legal guarantee.
When returning the goods to the IRON Paris warehouses, the shipping costs are the responsibility of the professional customer. If, after examination of the frame, the quality defect is proven, the shipping costs of the repaired or replaced products will be borne by the supplier.
In the event of refusal of the after-sales service request, the return costs remain the responsibility of the professional customer, as well as the costs of reshipping the goods.
Warranty solutions: After examination of the frame, the quality defect is proven under the Guarantee, a solution will be offered to you: repair or replacement with an identical or equivalent product, preferential rate on another model of the same brand.
• In the case of shared responsibility, the professional customer will benefit from a discount of 50% of the price of the product.
• IRON Paris declines all responsibility with regard to the repair or replacement of corrective lenses, including when these have been damaged or lost due to a manufacturing defect in the IRON Paris product. IRON Paris will not proceed to any replacement or refund of glasses integrated in the returned product.
Article 7: Personal data
The personal data collected is as follows: In order to create an account: Last name, first name, company name, address, Siret number, email address. Delivery, payment and communication information, including the newsletterr.
All your data is subject to protection and security in accordance with the regulations in force.
For any additional information, we invite you to read more in detail, our Data policy
Contact: Monday to Thursday to 9am at 6pm Vendredi de 9am at 5pm
Call us at +331 80 40 10 74
By email at b2b@iron.parisb2b@iron.paris
